Please do not ship your order back to us without notifying us and receiving an RMA. Please do not send your purchase back to the manufacturer unless directly instructed to. To complete your return, we require a receipt or proof of purchase, or your order receipt. If damage is not noted when signing and receiving, Eastern Irrigation is unable to make a claim with the shipper on your behalf. Be responsible, inspect the delivery and make sure nothing is missing, pieces damaged, parts dented or scratched. Eastern Irrigation has the right to refuse returns for damaged items received.įreight shipments: All damage is required to be marked on Bill of Lading. Eastern Irrigation is not responsible for product damaged upon customer opening or removing items from packaging. Pictures are required for warranty issues and return. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Ĭustomer is responsible for noting any damage on product or package when receiving packages, pallets, crates, freight items and small packages in a timely manner of 1 business day. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. We recommend documenting the condition that you shipped the item in and email it to you have submitted your Return Request. Items returned as defective and found to be in working condition will incur applicable fees. We will not accept returns that go beyond the 10 day window. Any return that receives a return label must have the item shipped within 10 days of receiving the label. The restocking fee includes all shipping charges that are non-refundable.
We also have a restocking fee on items that ranges from 10-40%. It must also be in the original packaging with instructions and all applicable items/accessories. Items that have been installed are not eligible for return.
To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
See return details and our return policy here View more Please let us know if you refuse delivery. You can also refuse delivery and we will get the package back and send you a new one. Please take pictures of damaged packaging, items, and email within 48 hours of receiving your package. We pack our products to the best standards. It depends on the item, warehouse, and shipping location. **Note - your order may be shipped UPS, FedEx, USPS. The customer must be present for all freight deliveries. We cannot accept any returns or make a claim without a note on the Bill of Lading. Please mark all damage immediately or any suspected damage on the Bill of Lading. The freight carriers will not bring your package to the front door like traditional UPS or FedEx delivery. Customers will be required to unload their package or request a lift gate for $99. Freight shipments are curbside- this is a standard freight practice with all carriers. Customer is required to be present for unloading delivery and is responsible for noting any damage on bill of lading. For these shipments a phone number is required so the carrier can arrange appointment with the customer. *Note - Some products require freight shipping.
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